All sales are final; but in the event you receive a damaged or defective product, please email us within 48 hours of delivery to let us know. We will replace the damaged/defective item with a new one at no cost to you. This includes the cost of shipping the product back to us, provided you meet the guidelines below.

Returning a damaged/defective item:

  • Notify Spool & Pen Customer Service within 48 hours by email. Include date of original purchase, receipt information, item information and a brief explanation of the damage/defect.

  • Ship back the damaged/defective product within 48 hours after we notify you.

  • Smile and breathe easy knowing Spool & Pen stands behind everything they sell.

For returns/exchanges of damaged/defective products, you can email us at